3. Shipping Policy — Pristine Flow

Last updated: 07 December 2025

This Shipping Policy outlines how Pristine Flow handles deliveries to the UK and Europe.

3.1 Shipping Regions

We currently ship to:

• United Kingdom

• Europe (EU and selected non-EU countries)

3.2 Processing Time

Orders are typically processed within 1–2 business days.
Subscription orders follow the user-selected delivery schedule.

3.3 Delivery Times

Estimated delivery windows:

• UK: 2–5 business days

• Europe: 5–10 business days, depending on customs and courier routes

These are estimates and not guaranteed.

3.4 Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination

• Weight

• Delivery method

3.5 Customs & Import Fees (Europe only)

Orders shipped to Europe may incur:

• VAT

• Import duties

• Handling fees

Customers are responsible for paying any customs charges.

3.6 Incorrect or Incomplete Addresses

If a parcel is returned due to incorrect or incomplete address details entered by the customer, you may be responsible for:

• Re-delivery costs

• Additional shipping charges

3.7 Lost or Delayed Parcels

If a parcel is delayed, please contact us.
We will liaise with the courier, but we are not responsible for delays caused by:

• Customs

• Weather events

• Courier disruptions

For lost parcels, we will investigate and provide solutions case-by-case.

3.8 Contact

For shipping issues, email: pristineflowuk@gmail.com